Answered By: Kathy Harden
Last Updated: May 31, 2018     Views: 14

If you are using the Internet Explorer browser:
Clear cookies by doing the following:
1. Open the Safety menu or Tools>Internet Options in the IE browser
2. Open “Browsing History DELETE”
3. UNCHECK “Preserve Favorites website data”
4. CHECK OFF the rest of the settings Specifically: Temporary Internet files, Cookies, InPrivate Filtering data 5. Click DELETE button
6. Close all IE web browsers and launch a new IE window and try logging into EBSCOhost now.

If this does not resolve the issue, please try accessing using an inPrivate Browsing session.
To turn on InPrivate Browsing, do any of the following: •Click the Safety button, and then click InPrivate Browsing. •Open a new tab, and then, on the new tab page, click Open an InPrivate Browsing window. •Press Ctrl+Shift+P.   

If you are using the Chrome browser, do the following:
Clear the browser cookies and cache.  If this does not resolve the problem use Incognito (Chrome) style browsing. This can be selected from the tool menu (picture of wrench) to the right of the address bar.

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